During which step of the patient check-in process is patient information commonly updated?

Updating patient information is typically performed during the check-in process as it ensures that the health record reflects the most current and accurate information about the patient. When patients arrive for their appointment, they may provide updates related to changes in their address, phone number, insurance provider, or emergency contacts. By confirming and updating this information at check-in, healthcare organizations can maintain effective communication, ensure proper billing, and avoid potential issues with patient care, such as contacting the wrong emergency contact in a situation where it’s needed.

Other steps in the check-in process, such as checking insurance eligibility, assigning room numbers, or entering lab orders, do not usually involve updating patient information directly. These activities are essential for organizing the visit and ensuring that the patient's insurance is active and that they receive the appropriate care. However, they do not focus on capturing updated demographic or contact details.