What does 'customization' in EHR systems primarily refer to?

Customization in electronic health record (EHR) systems primarily refers to the process of modifying the software to meet user requirements. This includes tailoring various features, workflows, and functionalities of the EHR to better fit the specific needs of healthcare providers and their patients.

Customizing an EHR can enhance usability and efficiency by allowing users to prioritize information and processes that are most relevant to their practice. For instance, a practice focused on pediatrics may need different documentation fields compared to a practice specializing in geriatrics. By enabling such personalized modifications, EHR systems can significantly improve patient care and provider satisfaction by enhancing the overall user experience.

While adjusting data security protocols is crucial for safeguarding patient information, it is not what is typically referred to as customization of the EHR software itself. Similarly, customizing hardware installations and changing vendor pricing do not pertain to the software adaptations that aim to meet specific user requirements or organizational workflows.